Return Policy

At Lorenamist, we aim to provide clear and reliable support services. Since our services are digital and informational in nature, the return policy is outlined as follows.

Service Nature

Our services focus on providing guidance and assistance for TV setup, activation, and troubleshooting. As these services are delivered digitally or through consultation, they are considered non tangible.

Refund Eligibility

Refunds may be considered in cases where the service was not delivered as described or if there was a technical issue on our end. Each request is reviewed carefully to ensure fairness.

Non Refundable Cases

We do not offer refunds for completed services where the guidance has already been provided or used. We also do not offer refunds for issues that are beyond our control, such as device compatibility or third party service limitations.

Request Process

To request a refund, you must contact us within a reasonable time period after the service is delivered. Please include your details and a clear explanation of the issue.

Resolution

Our team will review your request and respond with an appropriate resolution. Our goal is always to ensure customer satisfaction.